Privacy Policy

Greenville’s Privacy Policy

Greenville takes your privacy very seriously and protecting vital information we hold about you is imperative and of utmost importance to us. This Privacy Policy addresses sensitive information received from prospective consumers, job seekers, website visitors, and mobile application users who access Greenville’s website on that platform and we are committed to our consumers and will show you how Greenville treats information we collect and process. This Policy covers Greenville, its employees, agents, contractors, and affiliates.

What Type of Information Does Greenville Collect?

Information you give us

Greenville is committed to collecting pertinent information relevant to the service we provide to you as consumers in compliance with the law. We receive, store, and process information, that you provide to us, via access through our website or other online service Greenville provides. Examples include:

Information used to, register for, manage, or access your online account, such as your name, address, phone number and email address
Information you fill out in any form on our website, mobile applications (web 2.0), or otherwise, such as signing up for Greenville newsletter
Information you give us when you communicate with Greenville and/ or any of its representatives via the online chat platform on the Greenville’s website

We may supplement the information described above with information we obtain from other sources, including both online and offline data providers. Such supplemental information may include contact information, such as your email address, demographic data, or other relevant information acquired mainly through our social media platforms

Information we get from your use of our website or mobile app

Your visit to the Greenville’s website or use of our mobile app:
We collect information about visits to our website and mobile app, such as number of visitors and the number of users that click on certain links or use certain services. We use industry standard software like Google Analytics to create summary statistics of the data we collect, which may then be used to highlight what our visitors / prospective consumers find interesting, to improve the Greenville’s website layout and usability, we aim for a user-friendly interface. We may use information about your location when you use certain features on our website.
Log data:
We receive information that is automatically recorded by our servers when you visit the Greenville’s website or mobile app on your mobile device, including your Internet Protocol (“IP”) Address. An IP address is a number automatically assigned to your computer every time you browse the internet. When you visit the Greenville’s website, our servers log your current IP address to help diagnose problems with our servers and to Administer Greenville’s website. We also use IP addresses to provide localized content to you on the Greenville’s website electronically via the Greenville newsletter. Your IP address is not associated with your Personal information and we do not use it to identify you when logging IP address data.

Cookies:
When you visit the Greenville’s website or access it on the web via your mobile device (web 2.0), our server may create cookies, which are small pieces of information placed on your device that helps you remember useful information for a more seamless browsing experience for you, the consumer or prospective client. We may also use cookies or other similar technology to gather information from you for the sole purpose of providing targeted advertisements to you in the form of campaigns showcasing what programs and services we offer to you the consumer and prospective clients. As a result, when you use or visit Greenville’s website, you will provide or make available certain information to us.

The data we collect about website usage from cookies is not tied to your Personal information and is only used in an aggregated form for the purposes of our own customer support, analytics, research, and improving the Greenville’s website. When you use features such as “Remember My Username,” the cookie is associated with your Personal information in order to provide energy services to you, or to offer programs and / or services you may be interested in.

You may disable the usage of cookies through your browser settings. Please note that if you disable your browser’s ability to accept cookies, you will be able to navigate Greenville’s website, but you will not be able to take advantage of certain features, such as “Remember My Username,” and will not receive targeted advertisements related to our Programs or services.

Targeted Communications on Social Media Sites

We use social media platforms like Facebook, Twitter, and Instagram, to communicate with you on programs and services we provide. You can follow us on these social media sites to receive regular updates. These social media sites also allow us to target ads to you using pertinent information they contain relevant to you. We may target ads to you using information such as cookies, pixels, catchment target area, and interests.

You will only see our targeted ads if you agreed to receive this type of communication through your social media provider. You may be able to disable some or all of the advertising targeted to you on a social media site by adjusting your privacy settings on their site.

Links to other websites

While browsing the Greenville’s website, you may encounter and choose to access websites or online services operated by companies or agencies that may not be associated with Greenville by clicking on hypertext links or icons. These websites may send their own cookies to you, log your IP address, and/ or otherwise collect data or Personal Information about you and your online activities. Greenville does not control and is not responsible for what outside entities do in connection with their websites or online services, or how they handle your Personal information. Please proceed carefully and ensure you read the privacy policies posted on each outside website that you visit for further information.

How We Use Information

Greenville like other websites uses, collect, stores, and processes the information that you provide or make available to us for following general purposes:

To provide energy services to you, administer your account, and put a functional platform in place where we can charge you for products and services;
To improve our operational efficiency and to provide you with a better more reliable service;
To contact you in response to inquiries you might have made using the chat platform we have inculcated on the Greenville’s website home page or contact us form found on the contact us part of the Greenville’s website;

To send you information about certain products and services we offer that may be of interest to you or
information on how to get certain promo codes via campaigns promoting our products and services to you the consumer or prospective customer;
To authenticate and confirm your identity when you access your Greenville LNG website account;
To send you messages related to your energy services, support and administrative messages, technical notices, updates, alerts, and other information that you request, or any other material Greenville LNG deems fit in its capacity as your energy provider, is in your interest as our consumer to have for your perusal

Sharing Information with Third Parties

In order to provide you with quality and seamless service or to complete orders or transactions you have asked us to fulfil as consumers, we may transfer your Personal Information to Third Parties who act on our behalf or are affiliates of Greenville. Third parties or affiliates acting on Greenville’s behalf are required to follow the same privacy and security practices as Greenville and are subject to an extensive security review of their data handling processes before Greenville permits any sharing of customer’s Personal Information.

Greenville does not release a customer’s Personal Information to any other person or business entity without your prior consent, except as necessary for Greenville to:

Provide reliable energy services to you;
Operate and maintain Greenville’s Liquified Natural Gas system;
Comply with a valid warrant, subpoena, or court order;
Comply with a valid request from state or federal government ministries with legal authority to obtain the data from Greenville;
Enable Third Parties to provide energy-related services on behalf of Greenville – but only if imperative to render the service and subject to the discretion of Greenville;
Alert credit reporting agencies and collection agencies if you default on any stipulated or agreed upon fees;
Notify the appropriate channels in situations of immediate threat to life or property

Other than for the exceptions noted above, it is Greenville’s policy to not release Personal Information to any other individual, business, or entity without your prior written or verbal consent, unless vital to energy service Greenville provides you.

Sharing Personal Information at Your Choice

You may authorize other companies or persons to receive your Personal Information, including your Energy Usage Data. Before sharing information, it is vital that you comprehend how other parties you engage intend to use information you provide, if they will share it with others, and your rights as a consumer. We implore you to protect the privacy of your username and password and other personally identifiable information specific to your Greenville account.

Retention

Generally, we only retain Personal Information for as long as is reasonably necessary to provide energy services to you as stipulated by law. Secure disposable methods are used when information stored on our servers is no longer required or becomes invalid or obsolete.

Accessing and Managing your Information

To help protect your privacy and provide you with quality service, we rely on you to provide us with complete and accurate information. If you think the information we have about you is inaccurate or outdated, we implore you to contact us at your earliest convenience to update or correct the information. You may update or correct your information by signing into the account you registered via your account portal on the Greenville’s website.

Security

The security of your Personal Information is one of the things we deem as highly important here at Greenville. We take precautionary measures and follow protocol to ensure the integrity of our systems, applications and products are met and ensure your Personal Information is protected. We continuously implement and update administrative, technical, and physical security protocol measures to help protect Personal Information about you from unauthorized access, destruction, or alteration.

In addition, any account information you enter while logged into your online account, or that is displayed on our website in your browser window or any other platform you use to access your account is secured using an industrial standard security technology known as Secure Sockets Layer (“SSL”). By using SSL (https:), we are bound to protect the confidentiality of your personal and financial information.

Changes to this Privacy Policy

This Privacy Policy is effective as of 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.